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Dow and Verio respond to attack
The Yes Men impersonate the WTO
Voteauction.com
CueJack
Back to The etoy Fund
Partial anti-eToys timeline
Le fonds etoy
NSI and www.etoy.com
Jan. 25 press release
eToys wins game
Dec. 29 press release
A press conference in Los Angeles
Dec. 24 press release
A press conference in New York
A threat from someone at eToys
We brought down www.eToys.com!
Dec. 12 press release
Back to Campaigns and resources
Quit eToys!
Disinvest!
Back to The etoy Fund projects
Report errors in eToys' SEC filings
Complain to the Better Business Bureau (open)
Speak to Rosie
A letter to Kilroy Realty
One letter to eToys
eToys' financial affairs
eToys' staff, etc.
Links to other eToys vs. etoy resources
Articles about eToys vs. etoy
Corporate aggression and the internet
Autodesk, the legacy of eToys
The Presidential Exploratory Committee
Reamweaver
The World Trade Organization
The Archimedes Project
Project LOFT (Art Inspection)
Deconstructing Beck
Phone In Sick Day 2002
The Zapatista Floodnet
The Secret Writer's Society hack
Popotla vs. Titanic
The Barbie Liberation Organization
The SimCopter hack
The Threat of Millennium
Other past projects
Articles without project focus
Selected archive of recent press
A few ongoing projects

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Complain to the Better Business Bureau
See also the Toywar Resistance Network's Consumer Help Station

As a Better Business Bureau Online Reliability participant, eToys must address all complaints filed with them by e-mail, website forms, or snail mail. Failure to do so can be formally filed as a complaint with the BBB; the Los Angeles Bureau has the authority to launch an investigation and to yank eToys' enrollment.

The BBB handles "complaints involving marketplace activities -- misleading advertising, improper selling practices... misrepresentation... unsatisfactory service...." To complain to the BBB:

  • File a complaint at eToys.com using the eToys.com e-form. Note the date and time you are filing it, and save your text.
  • After a few days, when you don't get a response, file a complaint with the BBB Online.
  • Follow up with a complaint letter to the Los Angeles branch of the BBB:
    Better Business Bureau
    BBB of the Southland
    315 N. La Cadena
    P.O. Box 970 (92324-0814)
    Colton, CA 92324
    Fax: (909) 825-6246
    http://www.bbbsouthland.org/

    Demand the revocation of the enrollment of eToys.com in the BBB Online Excellence Program. Be sure to include your original complaint (or the nature of it), the delay, and that you have filed a formal complaint at BBB Online.

(To our knowledge, no eToys officer has so far responded to any complaint regarding eToys' attack on etoy.)

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